Manager
54, Cubix PECHS
What are we looking for?
We’re hiring a Customer Success Manager to own and nurture relationships with our customers, ensuring they derive maximum value from our products. You’ll be the customer’s advocate internally and play a major part in retention, satisfaction, and growth.
Responsibilities
Build and maintain strong relationships with customers; act as their main point of contact.
Guide customers through onboarding, adoption, and ongoing usage to maximize value.
Monitor customer health metrics, gather feedback, and advocate internally to align product roadmap with customer needs.
Conduct regular check-ins, reviews, and support escalations when needed.
Collaborate with sales, product, and engineering teams to facilitate upselling, renewals, and feature adoption.
Provide education, training, and best-practice guidance to customers.
Requirements
Proven experience in customer success, account management, or client-facing roles — ideally in SaaS or tech.
Excellent communication and interpersonal skills — ability to engage both technical and non-technical stakeholders.
Strong empathy, ability to listen, understand customer needs, and act as their advocate.
Good organizational skills, ability to manage multiple customers/ relationships, and prioritize tasks effectively.
Bonus: familiarity with AI/voice products or prior experience managing customers using technical products.
This is a hybrid role, with at least 3 days in the NYC office. Applicants must be currently authorized to work in the United States on a full-time basis.
Equal Opportunities
HelloForce is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex