Engineering
Remote
What are we looking for?
We’re seeking a skilled Frontend Developer (React + Tailwind) to join our engineering team — someone passionate about building clean, performant, and user-friendly interfaces. You’ll implement UIs that connect with our backend and possibly voice/AI features, helping deliver a seamless user experience.
Responsibilities
Own and nurture strategic customer relationships, ensuring success and long-term value with Hyro’s solutions.
Guide customers through key lifecycle stages, optimizing their experience from onboarding to renewal and expansion.
Develop and execute strategic success plans, lead quarterly and executive business reviews with key stakeholders to demonstrate value, gather insights, and help customers achieve their goals.
Identify and drive expansion opportunities, collaborate with Sales to grow accounts based on customer needs.
Collaborate closely with Product, Marketing, and Solutions teams to ensure a seamless customer experience and align strategies with customer needs.
Partner with customers to analyze key performance indicators (KPIs), identify trends, and leverage data-driven insights to drive strategic business decisions
Advocate for the customer voice internally, influencing product development and fostering a customer-centric culture.
Requirements
Bachelor’s degree in a related field or equivalent experience.
3+ years of experience in customer success or account management within a B2B technology/SaaS company.
Proven ability to build and maintain strong relationships with Enterprise customers, with a deep understanding of Enterprise organizations.
Exceptional presentation, written, and verbal communication skills, with the ability to engage both technical and non-technical audiences.
Strategic, customer-centric mindset with a track record of identifying and driving growth opportunities within accounts.
Strong multitasking and prioritization skills, with the ability to assess and respond to situational urgency effectively.
Familiarity with Conversational AI, chatbots, or healthcare is a plus but not required.
Willingness to travel quarterly for customer engagements.
This is a hybrid role, with at least 3 days in the NYC office. Applicants must be currently authorized to work in the United States on a full-time basis.
Equal Opportunities
HelloForce is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex