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Privacy Policy
Privacy Policy
Privacy Policy
Effective Date: 23rd September, 2025
Effective Date: 23rd September, 2025
HelloForce.ai (“HelloForce,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with our AI-powered receptionist, voice automation, and lead generation services (“Services”).
By using our Services, you agree to the terms of this Privacy Policy.
HelloForce.ai (“HelloForce,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with our AI-powered receptionist, voice automation, and lead generation services (“Services”).
By using our Services, you agree to the terms of this Privacy Policy.
1. Information we collect
1. Information we collect
1.1 Business & Account Information: Company name, contact details, billing information, and account login credentials.
1.1 Business & Account Information: Company name, contact details, billing information, and account login credentials.
1.2 Communication Data: Call recordings, transcriptions, voicemails, chat messages, and lead information processed through our Services.
1.2 Communication Data: Call recordings, transcriptions, voicemails, chat messages, and lead information processed through our Services.
1.3 Technical Data: IP addresses, browser type, device identifiers, operating system, usage statistics, and cookies.
1.3 Technical Data: IP addresses, browser type, device identifiers, operating system, usage statistics, and cookies.
1.4 Customer Data: Information about your customers, prospects, or leads provided to or generated by our Services.
1.4 Customer Data: Information about your customers, prospects, or leads provided to or generated by our Services.
1.5 Payment Information: Billing details and payment processing data (handled securely via third-party payment processors).
1.5 Payment Information: Billing details and payment processing data (handled securely via third-party payment processors).
2. How we use your information
2. How we use your information
We use collected information to:
We use collected information to:
2.1 Provide, operate, and improve our Services.
2.1 Provide, operate, and improve our Services.
2.2 Answer calls, schedule appointments, qualify leads, and manage customer interactions on your behalf.
2.2 Answer calls, schedule appointments, qualify leads, and manage customer interactions on your behalf.
2.3 Train and enhance our AI models (with strict safeguards).
2.3 Train and enhance our AI models (with strict safeguards).
2.4 Personalize experiences and optimize workflows.
2.4 Personalize experiences and optimize workflows.
2.5 Send important updates, invoices, and support communications.
2.5 Send important updates, invoices, and support communications.
2.6 Comply with legal obligations and enforce our Terms of Use.
3. Data sharing & disclosure
3. Data sharing & disclosure
We do not sell your personal information. We may share data only in these circumstances:
We do not sell your personal information. We may share data only in these circumstances:
3.1 With Service Providers (e.g., hosting providers, CRM integrations, payment processors).
3.1 With Service Providers (e.g., hosting providers, CRM integrations, payment processors).
3.2 With Your Authorization (e.g., when you connect HelloForce.ai to third-party apps).
3.2 With Your Authorization (e.g., when you connect HelloForce.ai to third-party apps).
3.3 For Legal Compliance (to comply with laws, regulations, or lawful requests).
3.3 For Legal Compliance (to comply with laws, regulations, or lawful requests).
3.4 For Business Transfers (if HelloForce is acquired, merged, or sold).
3.4 For Business Transfers (if HelloForce is acquired, merged, or sold).
4. Call data & recordings
4. Call data & recordings
4.1 Our Services may record and transcribe calls. You are responsible for ensuring compliance with call recording and data privacy laws in your jurisdiction, including notifying participants and obtaining consent if required.
4.1 Our Services may record and transcribe calls. You are responsible for ensuring compliance with call recording and data privacy laws in your jurisdiction, including notifying participants and obtaining consent if required.
5. Data retention
5. Data retention
5.1 We retain business and customer data for as long as necessary to provide Services or as required by law. You may request deletion of your data at any time (see Section 13).
5.1 We retain business and customer data for as long as necessary to provide Services or as required by law. You may request deletion of your data at any time (see Section 13).
6. Security
6. Security
6.1 We use reasonable technical, administrative, and organizational safeguards to protect your information. However, no system can be completely secure.
6.1 We use reasonable technical, administrative, and organizational safeguards to protect your information. However, no system can be completely secure.
7. Your rights
7. Your rights
Depending on your location, you may have rights under data protection laws, including the right to:
Depending on your location, you may have rights under data protection laws, including the right to:
7.1 Access, correct, or delete your personal data.
7.1 Access, correct, or delete your personal data.
7.2 Restrict or object to processing.
7.2 Restrict or object to processing.
7.3 Receive your data in a portable format.
7.3 Receive your data in a portable format.
7.4 Withdraw consent where processing is based on consent.
7.4 Withdraw consent where processing is based on consent.
7.5 Contact us (see Section 13) to exercise these rights.
7.5 Contact us (see Section 13) to exercise these rights.
8. Cookies & tracking
8. Cookies & tracking
We use cookies and similar technologies to:
We use cookies and similar technologies to:
8.1 Improve site functionality.
8.1 Improve site functionality.
8.2 Analyze usage patterns.
8.2 Analyze usage patterns.
8.3 Personalize experiences.
8.3 Personalize experiences.
8.4 You may disable cookies in your browser, but some features may not work properly.
8.4 You may disable cookies in your browser, but some features may not work properly.
9. Children’s privacy
9. Children’s privacy
9.1 Our Services are for businesses and not directed to children under 18. We do not knowingly collect data from children.
9.1 Our Services are for businesses and not directed to children under 18. We do not knowingly collect data from children.
10. GDPR (European union/UK residents)
10. GDPR (European union/UK residents)
If you are located in the EU or UK, HelloForce.ai is the data processor, and our business clients are the data controllers of customer data. Under GDPR, you have the right to:
If you are located in the EU or UK, HelloForce.ai is the data processor, and our business clients are the data controllers of customer data. Under GDPR, you have the right to:
10.1 Request access to your personal data.
10.1 Request access to your personal data.
10.2 Request correction, deletion, or restriction of processing.
10.2 Request correction, deletion, or restriction of processing.
10.3 Object to processing based on legitimate interests.
10.3 Object to processing based on legitimate interests.
10.4 Withdraw consent at any time.
10.4 Withdraw consent at any time.
10.5 File a complaint with your local supervisory authority.
10.5 File a complaint with your local supervisory authority.
10.6 Legal bases for processing may include contractual necessity, legal compliance, consent, and legitimate business interests.
10.6 Legal bases for processing may include contractual necessity, legal compliance, consent, and legitimate business interests.
11. CCPA (California residents)
11. CCPA (California residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you additional rights:
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you additional rights:
11.1 Right to Know what personal information we collect and how we use it.
11.1 Right to Know what personal information we collect and how we use it.
11.2 Right to Delete personal information (with certain exceptions).
11.2 Right to Delete personal information (with certain exceptions).
11.3 Right to Opt-Out of the sale or sharing of personal data (HelloForce does not sell personal data).
11.3 Right to Opt-Out of the sale or sharing of personal data (HelloForce does not sell personal data).
11.4 Right to Non-Discrimination for exercising your privacy rights.
11.4 Right to Non-Discrimination for exercising your privacy rights.
11.5 To exercise these rights, please contact us at [Insert Email].
11.5 To exercise these rights, please contact us at [Insert Email].
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